Refund policy

 

Returns and Refunds

We do not offer returns, exchanges or refunds for a change of mind, except where required by applicable consumer law.

Please check product descriptions and measurements before ordering. If you have any questions, contact us at contact@nuristudios.com and we’ll be happy to help.

Damaged, faulty or incorrect items

Please check your order when it arrives. If an item is damaged, faulty or incorrect, please notify us within 48 hours of receiving it at contact@nuristudios.com. Include your order number, a description of the issue and photographs where possible.

We will help resolve the issue through a repair, replacement or refund, in accordance with your legal rights, and arrange or cover reasonable return costs where required.

UK and EU cancellation rights

If you are covered by UK or EU consumer cancellation laws, you can cancel your order without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to send the items back.

This cancellation right generally excludes items made to your specifications or clearly personalised. This does not affect your rights if those items are faulty or not as described. Sale items retain the same legal rights as full price items.

You may inspect and try on items as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to do this.

How to return an item

Returns are sent to Bali, Indonesia. To arrange a return under your legal rights, email contact@nuristudios.com with your order number and the items you wish to return. We will provide the full return address and shipping instructions.

Notifying us within the applicable cancellation period preserves your right to cancel, even if our reply comes later.

Please pack items securely, using the original packaging where possible. We recommend tracked postage and keeping proof of sending.

For a change of mind return permitted by law, you are responsible for the cost of return postage to Bali, unless applicable law requires otherwise. We do not charge a restocking fee.

Refunds

Refunds are issued to your original payment method.

For UK cancellations, we refund within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

For EU cancellations, we refund within 14 days of your cancellation notice, but may withhold payment until we receive the goods or evidence of return, whichever comes first.

When you cancel a full order under these rights, we also refund the standard delivery charge. Any extra paid for upgraded delivery is not included.

For faulty item refunds, we refund within 14 days of confirming your entitlement, or sooner where required by law. Your bank or payment provider may take additional time to display the refund.

Nothing in this policy limits your rights under applicable consumer law, including any additional rights in your country.